We take pride in being a reliable partner in navigating the complexities of technology. With our comprehensive maintenance and support services, we’re dedicated to ensuring that your systems operate smoothly, day in and day out.

From the moment we’re engaged, you can rest assured that your technology stack is in capable hands. Our team of experts works tirelessly to keep your systems on track, providing tailored support to address any issues that may arise. Whether it’s troubleshooting software glitches, patches, updates, or implementing proactive measures to prevent future disruptions, we’re here to keep your business running seamlessly.

Keeping Your Tech on Track, Around the Clock

Experience the difference of having a dedicated partner who is always there to support your technology journey. Choose Vizlesan and keep your tech on track, around the clock.
At Vizlesan, we understand that your organization’s success hinges on the reliability and efficiency of your technology infrastructure – be it mobile, cloud, enterprise or a legacy system. That’s why we offer a range of comprehensive Maintenance and Support (M&S) packages designed to meet your unique needs and propel your business forward.
Here’s a glimpse into the types of M&S packages we offer:

From mobile apps to cloud platforms, enterprise software to legacy systems—whatever your stack, our specialists are on standby to troubleshoot, update, and optimize your digital ecosystem. We don’t just fix problems—we prevent them.
Our Maintenance & Support (M&S) offerings are built to meet your organization’s unique needs and to grow alongside your business:

Our Support Packages

• Support Package (A): Our entry-level package (A) includes 24/7 via email support & access to our ticketing system.
• Support Package (B): Includes 24/7 email support, live support Monday through Friday during normal business hours, and access into our support ticketing system.
• Support Package (C): Live 24/7 Support Package. For businesses that operate around the clock, our 24/7 live call center support package guarantees round-the-clock assistance, minimizing downtime and ensuring uninterrupted operations.
• Remote Monitoring and Management (RMM): With our RMM service, we proactively monitor your systems remotely, identifying and resolving issues before they impact your business. This includes application and CMS core updates, plugin/module updates, security & compliance monitoring, patch management, antivirus updates, and performance monitoring.
• On-Site Support: Depending on your geographical region, for issues that require hands-on attention, our on-site support team will be there to assist you promptly, ensuring minimal disruption to your workflow.
• Customized Support: We understand that every business is unique. That’s why we offer customizable support packages tailored to your specific requirements, whether it’s a combination of live call center support, remote support, priority service for critical issues, or specialized support for particular software or systems.
• Managed Services: With our managed services model, we take the burden off your shoulders by managing your IT infrastructure comprehensively. From proactive monitoring to strategic planning, we’ve got you covered.
• Consulting Services: Looking for strategic guidance on technology investments and IT governance? Our consulting services team is here to help, providing expert advice to align your technology with your goals.
• Cloud Services Management: As cloud computing becomes increasingly vital, we offer management and support for leading cloud platforms (AWS, Azure, WPEngine, and others), ensuring optimal performance and security for your cloud infrastructure.
• Backup and Disaster Recovery: Protecting your data is non-negotiable. Our backup and disaster recovery solutions are a part of all our M&S packages, ensuring that your data remains secure and accessible, even in the face of unforeseen events.
• Vendor Management: Tired of juggling multiple technology vendors? Let us take care of vendor management for you, serving as a single point of contact for all your IT-related needs.

At Vizlesan we are committed to providing unparalleled support and expertise to help your business thrive. Contact us today to discuss how we can tailor our M&S packages to support your success!