ServiceNow webadmin March 8, 2024

ServiceNow Consultancy and Facilitation

By positioning itself as a consultant and facilitator in the ServiceNow ecosystem, Vizlesan would be able to bring a wealth of knowledge and expertise to organizations looking to adopt or enhance their use of the ServiceNow platform. This approach allows Vizlesan to act as a vital bridge between ServiceNow's technological capabilities and the specific needs of its clients, ensuring tailored solutions that drive meaningful digital transformation.

  • Strategic ServiceNow Consulting: Providing expert advice to clients on how to best utilize the ServiceNow platform to meet their unique business needs. This involves assessing current IT and business processes, identifying areas for improvement, and recommending solutions within ServiceNow to enhance efficiency, visibility, and operational effectiveness.
  • IT Service Management (ITSM) Optimization: Acting as a consultant to help clients modernize their ITSM processes using ServiceNow. This service focuses on improving service delivery, streamlining incident, problem, change management, and enhancing the service request management process through effective strategy and planning.
  • IT Operations Management (ITOM) Strategy: Offering strategic guidance on implementing ServiceNow ITOM solutions to gain visibility into infrastructure and operations, automate IT operations, and optimize service performance. Vizlesan would help clients understand how to manage their IT resources more efficiently, thereby reducing costs and improving service reliability.
  • IT Business Management (ITBM) Alignment: Providing consultancy services to align IT services with business objectives using ServiceNow ITBM. Vizlesan would assist in managing portfolios, resources, and demands to ensure IT initiatives deliver maximum business value, focusing on planning, prioritization, and execution.
  • Digital Workflow Advisory: Advising clients on transforming their business processes into digital workflows on the ServiceNow platform across various departments (HR, Customer Service, Security, etc.). This includes guiding the process improvement, efficiency enhancement, and improving the overall experience for both employees and customers.
  • ServiceNow Training and Support Guidance: Offering training and support consultation to ensure clients get the most out of their ServiceNow investment. Vizlesan would facilitate understanding of the platform's capabilities, best practices, and provide advisory support to resolve any challenges encountered.

Case Studies